POLICIES OF MARK 1
1. Our service
work order forms must be signed by
the customer, please include the following,
A. Name, Address, Phone numbers
B. Problems (things that don't work)
C. Symptoms (stalls, bucks, jerks, etc.)
D. A list of service work due to
mileage.(oil change, tune up)
2. Please don't ask for a specific repair
let our technicians
determine the source of
Remember "assumption is the mother of all unnecessary repairs"
3. During business hours please bring your note into
the office and leave your keys in the car. After
leave the note in the car and put your keys in
the brass mail slot. Please leave only your car key (s).
not replace any other key if lost.
4. You, the owner, are responsible to contact this shop
for the status
of your repairs. Please limit your calls
to 3 per day. Good times to call are just after 9 a.m.,
1 p.m. and 5
p.m. (Try not to call between noon and 1
5. First visit customers, cars for sale, and unregistered
vehicles (no license plates), must pay cash or credit
card. NO EXCEPTIONS. A deposit is required on
vehicles or vehicles that do not have the title in your name.
6. The minimum repair charge is $19.00. The
repair charge when the car is put on the lift is
$38.00. Our labor rate is $76 per hour flat rate. That
means if we do it faster or slower we get paid the same
amount. We charge $152 per hour for A>Z time,
repairs and for test and check out.
7. Repair bills must be paid promptly. We have a three
day grace period after work has been completed. We
accept VISA, MASTERCARD, AMERICAN EXPRESS
Checks returned for any reason will be assessed a
$25.00 service charge plus 10%.
8. Cars left with unpaid
repair bills for more than
three days are subject to storage charges. Storage
charges start on the first day on
inoperative cars or
cars with expired license plates.
9. Arrangements must be made in advance for other
plans. You may pay your repair bill then pick your car
up after hours. We do not charge storage on cars with
paid repair bills. Until 30 days have passed.
10.If you plan to leave your car for an extended period
time, please make arrangements in advance. Cars
may or will be driven at the owners risk in lieu of
Storage charges may still apply.
HINTS from MARK 1
1. Have friends or co-workers pick you up or
off to get your car here. If they live nearby, you can
drive up early and have them meet you. They can
you off after work. Please call to confirm the completion of repairs.
The MARC train now comes to Frederick
You can take the Frederick County Transit Shuttle to Walkersville Safeway Shopping Center.click here for pdf map. Click here for pdf Walkersville schedule
You may call us and we can pick you up from Safeway.
Call 301-695-2633 or on the web at www.co.frederick.md.us/Transit
1: Limit your calls to one in the
morning and one in the afternoon. We will call you
back. Do not let the phone ring more than five times.
We may be on another line speaking with another customer.
have caller ID.
2. Cars can be ready by 12 noon for minor repairs.
Please arrange this by putting your request
service order and call by 9 a.m. to confirm. Most cars
are ready the next weekday by 5 p.m.
closes @5 p.m.
the office closes @6p.m.
3. We are not a Maryland Inspection Station, however,
courtesy, we will shuttle your car to an
authorized inspection station when we are doing the
Auto Repair 301-898-3173)
4. It is not a good idea to wash your car before
leaving it for service because
of the dusty conditions
caused by our gravel driveway.
5. We would appreciate your removing all belongings
and trash from inside the car and the trunk. This
will prevent any possibility of hampering our
and test driving.
6. The farm equipment has the right-of-way on the
do not allow your ride to wait in the
main driveway. Farm vehicles are constantly going in
and out and need a
7. Please don't park in front of other
cars or block any other car in. They may
up their car. Please park in a space.
MOST OF THESE SUGGESTIONS CAN HELP YOU
HAVE ANY CAR
A word about social media, the few complaints posted
in various fourums about a business is not a true reflection of that business. Consider us, in business for 37 years, we do
not advertise, we have never advertised yet we are still here in an industry notorius for poor service. You will see complaints,
and a few praises, the complaints come from tech savvy belly-achers who do not have the common sense to contact us about their
problem after the visit. The praises come from satisified customers who cannot understand why anyone would complain rather
that seek a solution. In our industry no news is good news, if there is a problem after a visit, call us, we are here to help.
If you do not let us know there is a problem, we do not know there is a problem...
Think of this, you are in your favorite restaurant, there are hundreds of people here every day,
then you look up the yelp or google rating and read a hand full of reviews, there are a dozen complaints over the last 6 months?
what? six complaints about poor service or bad food after 18,000 people have eaten here. Consider the percentage and there
is always one person in a thousand who just does not get it. Bad food, send it back or order something else, poor service,
see the manager, it is your money, complain then, not when you get home on the computer.
WE DO NOT OFFER CREDIT, WHY?
YOU ASK US FOR CREDIT AND WE GIVE IT TO YOU.
THEN SOMETHING ELSE BREAKS
ON THE CAR,
BECAUSE YOU OWE US MONEY, YOU GO
SOMEWHERE ELSE TO HAVE IT FIXED,
WE HAVE LOST YOU AS A CUSTOMER!
THE CAR GETS WRECKED, WHY BOTHER
YOU SELL THE CAR, WHY BOTHER PAYING ANYMORE?
SOMETHING GOES WRONG AND YOU BLAME US RATHER
THAN GIVING US A CHANCE TO FIX IT,
WHY BOTHER PAYING ANYMORE?
WE HAVE BEEN HERE FOR 20 YEARS, AND YOU MOVE AWAY,
WHY BOTHER PAYING ANYMORE?
WORK TO DRIVE,
DRIVE TO WORK,
YOU CAN’T GO TO WORK WITH THE
CAR BROKEN DOWN, BUT WE ARE THE LAST
PEOPLE TO RECEIVE
WE MADE A DEAL WITH THE BANK,
WE DON’T LOAN MONEY AND THEY DON’T FIX CARS.
See Mr. Visa, Mastercard or Discover to help you pay.
THE END OF THE DRIVEWAY
IS THE LINE OF
1, TOP TEN LIST OF THINGS THAT BUG THEM
(1) LETTING THE PHONE RING
MORE THAN 10 TIMES
(2)CALLING ALL OF OUR PHONE NUMBERS
IN AN ATTEMPT TO GET THROUGH
(4) STANDING IN THE DOOR WITH THE BEEPER BEEPING
(IT BEEPS IN THE SHOP TOO)
HAVING YOUR RIDE WAIT IN THE MAIN DRIVEWAY
(BLOCKING FARM TRAFFIC)
(6) CUSTOMER CALLING BEFORE 5P.M. ON THE
THEY DROPPED OFF THE CAR TO SEE IF ITS DONE.
(7) PEOPLE WHO BUY A CAR THEN HAVE US
OUT ONLY TO FIND WE COULD HAVE SOLD
THEM ONE OF OURS INSPECTED FOR LESS.
(8) NOT READING THIS STUFF ON THE
(9) DOUBLE PARKING
(10) DRIVING TO THE BACK OF THE SHOP AND COMING IN THE BACK DOOR
CUSTOMER, TOP TEN LIST OF THINGS THAT BUG THEM
(1) CAN’T GET MARK ON THE PHONE.
(2) DOESN’T WORK ON CARS OTHER THAN
(3) CAN’T UNDERSTAND WHY MARK CAN’T
FIX THEIR CAR OVER THE PHONE
CAN’T I WAIT FOR THE REPAIR ON MY HOT ENGINE?
(5) I SEE ALL THE “NO PARKING” SIGNS,
NO “PARKING” SIGNS.
(6) WHY DIDN’T I GET MARK 1 TO CHECK OUT THIS CAR BEFORE BUYING IT?
(7) WHY DOES MARK WANT TO KNOW WHY I’M BUYING THIS PART?
(8) WHY IS THE OFFICE CLOSED FROM 12 TO 1 ?
(9) YOU ARE NOT OPEN 24 HRS
(10) FIX MY HORN, MY BRAKES DON’T WORK.
BUMPER STICKER FUN
HANG UP AND DRIVE
WHERE DID ALL YOU 4TH GRADERS GET A DRIVERS LICENSE?
OUT OF THE GENE POOL
SAVE THE PLANET, KILL YOURSELF
A COW, EAT A VEGETARIAN
P.E.T.A , Pretty Excellent Tasting Animals
Isn't it time to change the air in
Bad cop, no doughnut.
ARTIFICIAL INTELLIGENCE IS NO MATCH FOR NATURAL STUPIDITY
HONK if you love Jesus, text while driving if you want to meet him
Nobody says on their
death bed "I wish I had eaten more rice cakes"
"Never doubt that a small, group of thoughtful, committed
citizens can change the world. Indeed, it is the only thing that ever has."
government big enough to give you everything you want, is big enough to take away everything you have"
Cheerios called, they want their drivers license back
age is a measure of time , wisdom
is the measure of how we used that time
It is better to want what you don't have than to have what you don't
Having your car repaired. Speed, Price, Quality, pick any 2.
The difference between acceleration and exhilaration is speed and finesse.
Lack of planing on your part
does not justify an emergency on my part.
If guns kill people, I'm going to start blaming my spelling mistakes
on my pencil.
Interesting feedback comments left by this person. click here
A few words of common sense
This Web page is maintained by Mark 1.
"VW" and the names "Volkswagen", " Bug", " Beetle", are
trademarks of Volkswagen Group of America
and Volkswagen Ag. The use of these words by this web
site is for the
sole purpose of application and
description and in no way denotes their use to infer or
imply a direct connection
between Mark 1
and Volkswagen Group of America or Volkswagen Ag.
MARK 1 SERVICE
NOT an authorized Volkswagen Dealer.
Mark 1 is an independent repair shop and distributor
and oem parts for custom, restoration
and general repairs to Volkswagen cars. The use of
the names is solely for
descriptive purpose and does
not imply any direct connection with those companies.
Daffney, born in 2005
Genisis (Jen) born 19 June 1999
gone missing 12:30 Fathers Day 16 June 2013 from her home in Walkersville
failure, poor eyesight, going deaf, age 14
Daisey born 2006
If you press the cross walk button more than once, it does not make it change faster, only
sets a longer time for a pedestrian to walk across
If you press the elevator call button up or down after it is lit and been pressed, the elevator does not come any faster
If 20 people select and pay for the same song from a jukebox, it will only play once.
If your rear wheels roll over the white line at an intersection, the light is not going to change
The time from when the cop asks you for your registration until you give it to him is how long you have to talk your way out
of a ticket
You can have it your way even if you are not at Burger King, any fast food restaurant just by asking, no pickle, etc
At Mc Donalds there is a secret sandwich, the land sea and air burger.
Mark your freight shipments HOT HOT HOT making them the last item on the truck so it is the first item off
Sunoco sells gas without alcohol that is 100% usa petroleum , good for older cars, lawn mowers, etc